Refund Policy

Technical generation failures return the generation credit automatically. This restores a render to your account; it does not automatically refund the payment to your card.

Before a task starts

A render pack is a one-time purchase of a fixed number of generations. Payment adds renders to your account after the order is verified. Buying a pack does not itself submit a video task. One render is used when the service accepts a generation request. See current packs and prices.

If a generation technically fails

A task marked failed because of a technical generation error returns its consumed render credit automatically. The failed task remains visible in My Creations. Refresh your account balance after the failure is recorded.

If a completed video is disappointing

AI output can include face, hand, motion, or lip-sync errors. A completed task does not automatically become a technical failure because its appearance differs from your expectations. Changes of creative preference or a different intended crop do not automatically return a credit.

Cash refunds and unused renders

For a duplicate charge, a paid pack that has not been credited, unused renders, or another payment concern, email support@iphonekupidance.com. Include your receipt or order reference, the checkout email, and what happened.

Your statutory rights

This policy does not limit cancellation, refund, or other consumer rights that apply in your location. Where law requires a remedy, those requirements take precedence over this policy. Contact support for payment or task help, and see our Privacy & Terms of Use.